Iris Cove Policies

Responsibility

All Guests of Iris Cove Villa agree to be responsible for the cost of your reservation and any additional goods or services purchased during your stay.

You agree to be responsible for the cost of any damage to the property during your stay. A $100.00 USD security deposit hold will be placed on all reservations to be immediately released upon departure absent any damages.

Check-In

Check-In is available between 3 p.m. and 6 p.m. daily.

Guests must confirm an estimated arrival time within three (3) days of your scheduled arrival so that staff is present for your arrival. Late arrivals require special accommodation.

Check-Out

Check-Out time is 10 a.m.

Late Check Outs carry an additional $25.00 USD Fee.

Late Check Outs are by request with Iris Cove Management and may be granted up to 2:00 p.m. based on availability

The Check Out Process has two simple steps:

Return your key in person to the Office.
Complete payment for any tabs, late check out fee, or other services incurred during your stay. (These will be charged to credit card on file unless otherwise requested.)

Property Guidelines

HOUSEKEEPING AND STAFFING

Daily housekeeping is provided as part of villa services. The team will be on property from 8:00 a.m. to 8:00 p.m. daily to clean bathrooms,guest rooms, and common areas. Guests are required to provide access in order for housekeeping services to be performed. A team member will also be on property from 8:00 p.m. to 4:00 a.m. daily to meet any additional guest needs. Generally, bed lines are changed every three (3) days. Bathroom towel service will be provided every other day. Pool towel service is available daily. Special arrangements will be made for long-term stays of 7 nights or more.

FOOD AND BEVERAGE SERVICE

Excellent meal service is provided by the Villa Team. There is a modest fee (currently $30-35 per day per guest) for a selection of beverages,breakfast, lunch and dinner (local fare and international) from an extensive menu. Meals are personalized and planned in conjunction with guests. Beverage service is provided poolside, with meals, and/or sunset happy hour.

Guests are not permitted to use the kitchen, other than the microwave and refrigerator during staff off-duty hours. Special instructions will be provided regarding dishware that is microwaveable safe. All dishes and utensils are expected to be rinsed and placed in the dishwasher following use.

SMOKING

Smoking is not permitted inside any area of the house or on the pool deck for the comfort of all. Smoking is strictly limited to the front garden area. A seating area is provided outside for smoking. A $300.00 USD cleaning fee will be assessed in the event of noncompliance.

VISITORS
We observe a strict GUEST ONLY policy on the property. Please inform Management if you have any family or friends picking you up or dropping you off that need to be let in. Only guests registered at the time of booking are included in your reservation and permitted on the property. Failure to comply with this policy will result in immediate termination of the stay and forfeiture of funds.

EVENTS ON PROPERTY
No social events, gatherings, or parties are permitted to be held on property, other than those activities involving registered villa guests. Failure to comply with this policy will result in immediate termination of the stay and forfeiture of funds.

LOST OR STOLEN KEYS
Relevant keys will be provided upon check-in. Contact staff right away if you have lost your key. Lost keys or those taken (i.e., not returned at check-out) carry a $40.00 USD replacement fee, as the entire lock will be required to be replaced.The $40.00 USD fee will be added to your final bill, and we will charge your credit card on file for this after your check out.

The $40.00 USD fee will be added to your final bill, and we will charge your credit card on file for this after your check out.

Payment Policy

Taxes+ Fees: 10% Sales Tax is added to all reservations.All reservations require a credit card on file with each booking.

All reservations are to be prepaid in full at the time of booking.

Full refunds will be given for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that.

The full booking amount is due to finalize every reservation. To make payment by VISA or Mastercard, guests will be prompted to send their payment securely with our online processor.

Unpaid reservations are not finalized and can be notified of cancellation.

Alternate Payment Options: CASH Payment Upon Arrival is available upon request at time of booking; however, your credit card will serve as a guarantee until completion of the cash transaction upon arrival. To make a CASH Payment simply add "Paying Cash" to "Additional Information" or 'Preferences' in your booking form.

Guests are responsible for the full cost of your booking in the case that you do not show up or have to cancel your stay within 24 hours of arrival date.

A one-time courtesy re-scheduling of your reservation will be offered, subject to space availability.

CHILDREN
Children are welcome with accompanying adult (s). However, it is the responsibility of the accompanying adult(s) to care for and watch over the children at all times.

PET
The property has a strict no-pet policy.

GRATUITIES

Gratuities for excellent service by staff are welcome and appreciated. The suggested rate is 20%. Any renumerations should be paid directly to Staff Manager, Nathalee, who will ensure the equitable distribution to all servicing staff. Thank you!